Transparency matters.
Last updated: July 15, 2026
Welcome to Go XL. These Terms form a binding agreement governing your use of the Services.
The following terms have specific meanings throughout these Terms of Service.
Go XL is a technology marketplace — not a carrier; the transport contract is between Passenger and Driver.
Go XL does not provide transportation; Drivers are independent contractors.
Go XL operates in Florida as a Transportation Network Company (TNC) under Florida Statute § 627.748 — see Sections 16, 28, 29 and 30 for the specific requirements.
You must be 18+, provide accurate information and keep your credentials secure.
We grant a limited personal-use license; misuse, copying, interference and AI training on our data are prohibited.
Fares via Stripe are final and non-refundable; demand-based adjustments disclosed before booking.
You authorize charges for fares, tips, tolls, surcharges, damage and applicable fees.
Cancellation fee may apply if Driver is en route; dispute erroneous charges within 30 days.
Treat others with respect; harassment, discrimination and violence are prohibited.
Discrimination of any kind — by Drivers or Passengers — is a material violation subject to immediate deactivation.
Passengers and Drivers rate each other; abusive content may be removed.
Submitted content grants Go XL a worldwide license to use it to operate and promote the Services.
Third parties (Stripe, Supabase, maps) have their own terms; GPS accuracy is not guaranteed.
Go XL owns the Services, brand and trademarks; no use without permission.
Submit IP infringement notices to contact@goxl.app with the required information below.
Service animals always permitted at no charge (ADA); disability-based refusal is a material violation.
Drivers who refuse disabled passengers or service animals face immediate deactivation.
Minors under 13 may never use the Services; 13–17 require signed parental consent.
Passengers responsible for vehicle damage/soiling; fees from $50–$500 with documented evidence.
Zero tolerance for sexual misconduct; account deactivation and law-enforcement reporting.
Sexual assault/harassment claims are excluded from arbitration — victims may sue in court.
Consistent with Florida Statute § 627.748, insurance coverage depends on the Driver's app status at the relevant time.
Go XL does not guarantee Driver insurance levels; Passengers encouraged to hold personal coverage.
Report accidents/injuries to safety@goxl.app within 24 hours; call 911 first in emergencies.
Drivers are independent contractors responsible for all their own taxes; Go XL issues 1099-K as required.
Providing your phone number consents to SMS notifications; reply STOP to opt out of promotions.
Apple and Google are not parties to this agreement; Go XL is solely responsible for the app.
Hurricanes, pandemics and other uncontrollable events excuse performance; no cancellation fees apply.
The Services are provided "as is," without warranties of any kind.
Liability is limited to amounts paid in the prior six months; certain liabilities cannot be capped by law.
You indemnify Go XL for claims arising from your use, violations or submitted content.
Disputes resolved via individual AAA arbitration (not court) after 60-day informal period; sexual assault claims excluded.
CLASS ACTION WAIVER — all claims must be individual; no collective or class proceedings.
Florida law governs; non-arbitrable disputes go to Orange County, FL courts.
Either party may end access; license terminates immediately upon deactivation.
Sections 1, 8, 10–11, 14, 22–27 survive termination.
Every Driver must pass a criminal background and driving-history check before approval; only the pass/disqualified verdict is retained, never the raw report.
Approved Drivers are rechecked at least every 3 years and must accept a legal disclosure before going online.
Zero tolerance for intoxication, violence and weapons during a Ride — immediate suspension pending investigation.
Suspended Drivers cannot accept Rides until Go XL's safety team lifts the suspension.
Passengers are shown Driver name, photo, rating and vehicle/plate details and prompted to confirm the match before boarding.
Go XL emails a trip summary and payment receipt after each completed Ride; a summary is also viewable in the app.
Material changes notified 14 days in advance; continued use means acceptance. Questions: contact@goxl.app.
Last updated: July 15, 2026
This policy explains what information we collect and why.
We use your information to provide the Services and ensure safety.
We share limited data to complete rides; we do not sell your data.
We apply industry-standard safeguards to protect your data.
Trip/GPS telemetry is retained up to 5 years for claims and TNC compliance; a pseudonymized monthly summary goes to our insurance underwriter. Background-check records keep only the pass/fail verdict and are refreshed at least every 3 years.
You may access, correct or delete your data via the app or contact us.
Last updated: June 25, 2026
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Last updated: July 2, 2026
How to delete your Go XL account and what happens to your data.
Email support@goxl.app from your account email; we process within 30 days.